Roy and Elaine took over the shop in November 2015 after Roy made the big decision to leave a successful career that was based in Bristol, to be in Hook full time. Having lived in Hook for 25 years we felt we wanted to stay and the pet shop was a crazy opportunity to take on.
This was a real opportunity to get more involved in the community and with plenty of business experience, coupled with a life time of looking after family pets such as various cats, dogs, hamsters, fish, birds and reptiles.
So we thought we would give it a go.
As you can imagine the first year was a steep learning curve but after two years we think we have just about got to grips with it.
The main thing we wanted to bring to the shop was a warm friendly welcome and service, which we are always striving to achieve.
It’s really lovely that we have come to know so many of our regular customers and help with looking after their pets. Hopefully we will continue to develop and grow the business so we can continue to help support Hook and our local community for many more years to come.
You may have noticed some changes with people in the shop as we have two new employees, Rebecca and Tom who have been with us for a few months now and have made a great difference. We have also taken on a third person Hollie to gain some continuity and to help provide a better service as Hollie comes with a wealth of pet shop experience.
This year Canagan dog food has been well received and it was only introduced after a number of customer requests, so if there are any products that you think would be of benefit to stock don’t hesitate to ask and we will see what we can do.
If you have any ideas as to how we could help you or do anything differently we are open to all suggestions and welcome your comments.
Tel: 01256 767301 Email: email@example.com